Refund Policy – Travstock

This Refund Policy outlines the terms under which refunds may be issued for services provided by Travstock. By using our platform, you agree to this policy.

1. Nature of Service

Travstock is a software-based travel documentation and invoice generation platform. We do not sell, book, cancel, or manage travel services such as flights, hotels, cabs, visas, or buses.

2. Subscription & Usage Fees

Any fees paid to Travstock are for access to and use of the software platform only. Once access is granted or the service is used, fees are generally non-refundable.

3. Eligibility for Refunds

Refunds may be considered only in the following cases:

• Duplicate payment made due to a technical error
• Incorrect charge caused directly by a system malfunction
• Payment deducted but service access not provided

All refund requests are subject to verification and approval by the Travstock support team.

4. Non-Refundable Cases

Refunds will not be provided for:

• Incorrect data entered by the user
• Invoices generated using correct system functionality
• User dissatisfaction not related to a platform malfunction
• Failure to use the platform after purchase
• Third-party travel service disputes

5. Travel Service Refunds

Travstock does not process or handle refunds for flights, hotels, cabs, visas, or bus services. Any such refund requests must be raised directly with the respective travel service provider or agent.

6. Refund Request Process

To request a refund, please contact our support team with payment details and a clear explanation of the issue. Approved refunds, if any, will be processed to the original payment method within a reasonable time.

7. Policy Updates

Travstock reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.